To the Field Palmer Lettings Team
After viewing several properties with different agencies, I was soon disappointed with how unhelpful they were. They were all interested in showing me properties but then lost interest in helping me if the property id viewed had already been let or wasn't as described therefore not suitable. I spotted a property with Field Palmer to rent but didn't accept pets. I called them anyway, they were unbelievably helpful, they immediately contacted the landlord to see if he would make an exception and consider my little dog which he did. While waiting for the landlord to respond they kept in contact with me, updating me. They knew my circumstance of needing a home immediately and went out of their way to get me this property. From making the call to moving in took maximum 2 weeks. They made the whole ordeal so easy for me.
Since moving in, they have responded to all my emails or queries very quickly if not immediately. They even went out of their way when I moved in to phone and email me to check everything was ok and if I needed anything.
Truly exceptional. They made me feel like they actually cared. Nothing appears to be too much trouble. They even told me before I moved in that there had been drainage issues and the problem had been sorted but if I was to find I have problems then to let them know. Very honest. Any negatives about the property that i wouldn't have known about until I moved in were told to me in advance too.
Wouldn't want to use any other agency if I'm honest.
Sarah and Josh have been brilliant especially.
Dear Sarah, (Field Palmer Lettings)
Thank you for finding such an excellent tenant for my property.
Good Morning Brian,
Thank you once again for your assistance concerning the possible letting of my Mothers property & eventually you will also handle it"s sale. I would like to put on record my sincere thanks for the way you & your staff have been proactive & supportive with the sale of all my local rental properties.
Your help has been greatly appreciated & I have no hesitation to recommend Field Palmer to anyone potentially looking to sell a property.
Mr L R....
Just a quick email to thank you and your team at the Woolston Office
for the professional and friendly service we received during the sale of our property.
From start to finish ( only 8 weeks) you kept us up to date and informed on the different stages of the sale. We felt the process was in good hands when we moved overseas and left the final push with yourselves .
We were genuinely very surprised and pleased by the speed at which the sale went through.
Juan and Kim
To Field Palmer Lettings
Now I know why I stick with FP, service with a smile
Hi Sarah (Field Palmer Lettings)
Thanks again ,as ever for your assistance relating to this.
Thanks for your support and understanding throughout and we'll look forward to receiving the keys to our new home.
We recently purchased a property which was advertised by Field Palmer. So they didn't represent us but wish they were. Specifically Jodie Oberst. I was on the phone to Jodie at least a few times a week during the process and she was an absolute pleasure to deal with. She was very professional, kept us informed, assisted with all our queries but most importantly was patient. I could not fault Jodie's customer service and if we decide to sell our home in the future we wouldn't hesitate to use Field Palmer. I would definitely recommend Jodie to family and friends!
Hi Sarah, (Field Palmer Lettings Department)
Perfect! Well I think that’s everything sorted now!
Thank you so much for all your help you’ve been really helpful.
Hi. I would like to say how amazing Jodie was in dealing with the purchase of Dxxxxx road
It turned out to be a complicated chain but Jodie was an absolute star . She dealt with everything so professionally !! She didnt mind me calling her to chase things up and also kept me updated regularly.
Jodie is an absolute credit to your team!!
Sarah hi (Field Palmer Lettings Team)
Thanks for info re leak and your quick actions to resolve leak.
Hopefully all resolved but let me know if any further issues.
We've only JUST got everything out of the old place, but already we're settling in nicely. Please pass our sincere thanks on to the landlord for being so accommodating with us, it has made life so much easier as well as giving us the peace of mind that we won't be treated by this landlord in a similar way to how our last landlords did!
Truly, thanks to you, Yas and everyone at Field Palmer (Lettings Team) for being so easy to deal with. Look forward to hearing from you in the near future.
Timothy and Joanna M
We would to thank your good self as well as all your dedicated members of staff in your Bitterne Office
From our initial meeting with us and S's mum at her care home you have showed such compassion for the situation we found ourselves in.
We liked the feedback you sent to us after a viewing and the weekly reports about how the bungalow was being viewed on your website.
But most importantly throughout this, sometimes hard process, you were all extremely considerate and concerned for our feelings.
Compassion and empathy ran through you all and you are all a credit to the name of Field Palmer
Dear Sarah (Field Palmer Lettings Team)
Just wanting to thank you for looking after my file and what you've done. I received the deposit, everything went well.
I wish you a lovely evening.
To all of the Team at Field Palmer Bitterne
We cannot thank you enough for all of your help!
Also Steph+Jodie, your professionalism towards the end was unparalleled
Tim + Kate
To the Lettings Team
Yas has been exceptionally helpful throughout my tenancy. She made me feel welcome to the area when I first arrived and has always been a reliable point of contact to help resolve any minor issues that occurred during my tenancy.
On a personal level, Yas has always gone beyond her job role to be supportive and understanding. I would like to take this opportunity to extend my full gratitude to Yas, who through her honest and kind approach has made my experience with Field Palmer.
Dear Brian (Shirley office)
Very pleased with the service.
Thank you so much for your help and assistance.
Hi Brian (Shirley office)
I am going into the weekend very happy
Thank you so much and I can’t fault the service. See you Monday for a key collection.
Have a good weekend.
We were so thrilled to receive an offer on our property yesterday and I wanted to thank you and your team for the work you have put in over previous weeks to secure the sale. I've been really impressed with Field Palmer and will certainly recommend your services to friends/family.
Mrs S – West End
Thank you so much. Without you we would not be getting our dream home today, its going to be a project but would love you to come and see the end transformation
We really appreciate everything you have done, you've truly been a Star!
Enjoy an afternoon tea on us
Love from Shelly + Lee
Dear Brian and Mark,
I would like to commend you both with your decision in having Stephanie Woods in your team, what an asset she is……!
Recently, my mother and her partner made the decision to move from their home which they have lived in for 30 years and moved into their new home in Hartley Wintney, Hants.
I actually met Stephanie when she first came to view my mother's property [in Sholing, Southampton] and I must say her professionalism and knowledge left your competition behind.
During the negotiations with the potential purchaser, Stephanie and her team kept us all up to date with the progress and any potential concerns.
However, Stephanie's service levels and commitment in seeing the house sale through didn’t stop there. She had a numbers curve balls thrown at her which she absolutely smashed.
THANK YOU once again to your team that support your negotiators and more importantly Stephanie for seeing the job through in such a diligent way.
My mother and her partner are now fully settled into their new home and very happy.
Good evening Sarah (Our Lettings Team)
I hope we find good long term Tenants as I don’t think I have ever had any major issues with the last one and all problems were sorted without hassle thanks to you team and a very understanding occupier.
I am confident we will find no issues as the tenant has always looked after the house.
Thank you for looking after me.
Hi Sarah (Field Palmer Lettings Team)
Yes I am settling in lovely. I absolutely love this place so much.
It's perfect in every way
I also think as a letting agency you guys are brilliant.
You've all been so helpful and friendly and made me feel like you want to help me from the minute I contacted you tp simply find out if the landlord would consider a pet.!
Massive Thank you again for helping me with my move and all my queries along the way
Many thanks Field Palmer (Lettings Team) you have always been quick to respond to any troubles or concerns I have had at my rental property although there have been few because thorough checks and measures have always been maintained to ensure I have had a happy home. You have lovely staff at your New Road branch that have been kind friendly and warm. I would recommend Field Palmer to anybody and will return to you should I need to without hesitation.
Dear Brian and all of your staff at Field Palmer Shirley Office.
I am writing this testimonial to thank you so very much for the service and tenacity shown whilst selling my property in Shirley in December 2017.
Your team from the initial meeting when we were considering selling our property, right up to Wednesday 20th December when our property completed was nothing short of exceptional.
In the past I have sold properties with other agents and have noticed they all have one goal in common and that was to market our properties adding to their bank of houses for sale with very poor communication and little or no feedback which was very frustrating.
Field and Palmer not only emailed me to advise of every viewing but also fed back with honest feed back within 24 hours thus helping us to move the sale on.
As a Business Controller myself I have high standards whilst also being passionate about communication and honesty.
You have exceeded my expectations on all counts and I thank you very much indeed.
My best wishes for a happy Christmas and healthy successful 2018
Hi Leyton and Bradley,
Finally the Swift Road saga has concluded, I assume that all house moves have glitches even the slightly easier ones, if there is such a thing.
We'd just like to say a big thank you for all your hard work and for giving us all the feedback during the selling process.
Having not moved for many years we were unaware how things work so we really appreciate all the phone calls and email that kept us up to date with developments.
Once again thank you for your hard work over the past 6 months or so
Alison and Neil
Hi, my husband, children and I viewed 3 properties in Southampton yesterday. We were shown around by Millie. After an awful morning of being let down and messed about by other agents I just wanted to say how wonderful it was to meet Millie. She was friendly and professional. Her organisation and courteousness made the whole experience of viewings much less daunting. Although it looks unlikely that we will be considering any of the properties I would like to thank Millie for her time, it was a pleasure to meet her.
Thank you so much for all of the work you've [Shirley Team] put in to selling our house.
We're so grateful and as we are learning, nice estate agents are hard to find!
We will whole-heartedly recommend you!
Lissa & James L
Just wanted to say I've been a Tenant who's landlord provides services through Field Palmer since 2008. We've been extremely lucky to have received good communications, empathy, understanding and flexibility during these years. We have 6 monthly checks although many find this annoying/invasion it's part of their role and keeps houses checked for faults damage etc which we accept. Always friendly on these home checks and more recently Sarah Thompson is really prompt when arranging professionals to fix faults. I would recommend and so far have no complaints.
I can confirm that I have bought several properties from Field Palmer over the last 4 years and the service has always been excellent. They really have a good appreciation of their market.
Their advice on both rentals and sales have always been realistic and thorough.
I find the firm a straight talking that are very easy to deal with.
Hi [Field Palmer Lettings Team]
I'd like to say thank you very much for everything You have been very helpful and fantastic.
Thank you Steph and the team at the Bitterne branch! After being on the market with another agent for 2 months without success you have sold our house within 2 weeks and way over our asking price! I've been blown away by your performance and amazing customer service skills! Will recommend to anyone who is thinking of selling
I just wanted to write and say a sincere thank you to you and the rest of your Shirley Team
for your help, guidance and assistance in the sale of my Grandfathers house.
You have all been totally professional throughout and we have achieved a better result than we could have hoped for.
I will be sure to recommend you if anyone in your area asks about Estate Agents.
Thanks again and kind regards Guy
Dear Steph, Thank you very much for all your help, advice and support during the sale of my house. It is very much appreciated. Once I have settled in please come to see me. Thanks again
Kind feedback received from a new tenant for Field Palmer Lettings Team
: Everything went smoothly thanks, please pass on my appreciation to all the staff involved for a quick and professional job, great work
I know I speak for both myself and my flatmate when I say we have thoroughly enjoyed having yourselves as our landlords, and wanted to pass on our gratitude to everyone at Field Palmer Lettings Agents
Tenants of Britannia Court
To Field Palmer Lettings Team
I just wanted to say a big thanks for all your help in this matter. I think your customer service was much better than the other agents I was dealing with.
I’ll be in touch when I need a new tenant again.
Mr Harman S
Dear Stephanie (and the Woolston Team
This is testimony is long overdue since you helped us exchange in August 2016. It has stayed on my mind to write as Stephanie and Field Palmer Woolston
impressed us from the word go. We had so far had four other Estate Agents out to value our property and were very keen to respresent us, some might say they expressed this quite aggressively or over enthusiastically! Stephanie's mature, laid back yet professional approach stood out amongst the others and she did not disappoint. All the way through from getting the best offer for us on the first day the house went on the market in May '16 (note: she valuated our property £10-£15k higher than some other local agents and then got us £10k higher than her own valuation price!) to our exchange in August '16.
Stephanie offered us advice and answered our questions when we had any. When it got near to our preferred date for exchange she did her absolute best to help us get it...phone calls and emails to solicitors and estate agents a plenty!
We can't recommend Stephanie and Field Palmer enough! We thank you for your dedication and hard work and wouldn't hesitate to use you and Woolston Field Palmer
in the future.
I appreciate from what should have been a straight forward first sale to Mrs R it became very complicated and eventually collapsed but I hope the new purchasers will be very happy in the house. I would like to say a very big thank you to you personally for all your efforts, particularly in trying to hold the first sale together, but I can only sing your praises for the dedication and going beyond the call of duty. Fortunately the second sale was much smoother and “normal”. Please also pass on my thanks to Tim who also became involved in this sale as well. Once again, very many thank and best wishes to you in your career with Field Palmer.
To you all at Field Palmer,
Thank you so much for your help in the sale and purchase of our homes. Your professionalism and the way you dealt with us throughout the process was outstanding! We will definitely recommend you! Many thanks again
Mike & Marie M
I want to thank you and your team (Graham, Matt and Emily and the others) as well as Steve Sprake from Pearsons for all the tremendous hard work you have put into the sale of my flat and purchase of the above. The service I received was of the upmost professional and thorough I could of hoped for and the polite and personal approach helped soothe the stress out of the entire proceedings.
I really appreciate all you and your team have done for me
Many thanks to you and your wonderful team [Bitterne Office
] for your assistance with the sale of my mother’s house.
My family and I are very grateful for the way you handled all aspects of sale, in particular:
· Advice and support regarding sale under probate;
· Realistic market appraisal, enabling management of expectations;
· Professional photos (including an additional trip to capture the garden on a sunny day);
· Regular updates; and
· Ongoing advice and support throughout the process.
As soon as I instructed your firm, I had the feeling that the property was in safe hands. Luckily you found the right buyer very quickly, and negotiated a fair price, which was close to your original market appraisal. I could not have hoped for a better result and would not hesitate to recommend Field Palmer to anyone who is selling a property.
Please pass my thanks to each and every member of your team – they are all fantastic!
I would like to thank you on behalf of myself, my sister and my brother. We
have really appreciated your professionalism and sensitivity in selling my
late father's house.
You made a difficult time much easier for us. We are
very grateful for how smooth the process went.
'Hello! thanks for the e-mail Jodie (Bitterne Office)
very thoughtful. Very grateful for your and the teams help and support during a VERY stressful process and we wish you continued success'
Best wishes. Margaret & Brian
Hi Leyton [Bitterne Team]
Myself and Helen really appreciate your assistance with the other properties as you have been very helpful and informative. We have met a lot of estate agents who are extremely hard to deal with and I think it's important that you have some positive feedback from someone you have shown round a property.
Dear Mr Dawkins
This email is long over due as Steph [Woolston Office]
helped me back last year and again in February 2016, with arranging a valuation on my own property and also a valuation on my grandmothers house, who was looking at downsizing.
I wanted to send you an email to say that you have a wonderful member of staff there who was very patient with my grandmother, was not pushy and who made me feel very much at ease to ask question and to be able to make the right decisions.
Steph is a credit to your company and her mannerism wiped away all thought I had I'm my mind of how estate agents are. I just hope that your whole company follows her lead.
I would recommend your company and especially Steph to friends. She will be my first point of call when I decide to move.
Thanks you again Steph
I recently sold my property in Bitterne Way with Giles through your branch, and wanted to send you some feedback.
Great service from start to finish. The buyer wanted to then push and get the sale in the tax year that just ended, plus got wobbly on few other bits etc . Nothing worried Giles, and out of all the staff I delt with at your office, was just easy to deal with and got things done, without giving standard vague answers from an estate agent handbook, all in all great service from Giles!
Dear Graham and lovely staff (Shirley Office)
Just a note and present thanking you all for your wonderful assistance in the selling of Mrs C's house. We ourselves will now settle down to a more peaceful time.
We would never have done it all without you all.
May god bless you
Dear Steph and the whole Woolston team!
We want to say a big thank you for doing such a great job of selling our home. You're a great team! Thanks a bunch!
Sam, Emily & Joshua
Hi Field Palmer, (Bitterne Office)
Thank you so much for your help and time with us. We have now find a property but are very grateful to your team for your hard work helping us.
If we consider another move in the future, we will definitely consider Field Palmer.
Special thank to Oliver for his updates and time.
Mr and Mrs D
Sent from my iPhone
Hi Emily (Shirley Office)
Many thanks for getting this property to my attention so quickly.
Just for your feedback I really feel out of everyone field and palmer have been the most professional and friendly Estate agents.
Unfortunately as nice as Oakley Road is its just not the right location.
Please do send anything else you get as you are aware of our situation.
To Field Palmer Estate Agents in Bitterne Southampton
Just wanted to drop you a note to say a massive thank you for all your help with the sale process, I confident we wouldn’t have got to completion without you and that’s a real credit to how well you managed both sides – I know it wasn’t easy at times!
I will definitely be recommending you and when we’re in a position to sell another house we’ll certainly be in contact.
All the best,
We have had a fantastic & very professional service from Field Palmer in purchasing our home!
They were very diligent with our specific requirements, and kept us regularly updated on suitable properties all the way through - until we eventually found our dream home :)
And during the conveyancing process, they have been incredibly helpful & really pro-active in helping with communications and chasing things up promptly ... thanks to them we completed in just 8 short weeks from house viewing/offer acceptance to completion/moving !
In particular - many many grateful thanks to Giles Morey and Oliver Maynard for their very hard work and persistent dedication. All Field Palmer agents have been friendly & fantastic also!
Many thanks once again
Mr & Mrs H (Bitterne Southampton)
Well,it seems the bungalow is now sold so a big thank you to Field Palmer generally for all their efforts on my behalf.
I am grateful to Giles for recommending Simply Conveyancing.They have been right "on the ball" throughout and kept me fully informed at every juncture from instruction to completion.
Thanks all round
Field Palmer really have been such a great source of support and advice. We have really valued the expertise, tireless hard work and the friendly and reassuring manner throughout this process.
Mr & Mrs A
Thank you again for a cracking service that yourself and the team provided me with! I will definitely be recommending/using Field Palmer again in the future.
The Field Palmer Woolston Team managed to sell our house within three days of it going onto the market and made it a very pleasant and straight forward process for us and our two children
Mr & Mrs A
Thank you all for your services over the last six months, I have enjoyed living in the property, there have been very few reasons to call your office during this time but on those occasions the staff have been pleasant and quick to relay messages to the landlord, I thank you for this.
Received by Field Palmer Lettings Team in Southampton
MR M C
We wanted to thank you SO MUCH for organising the special viewings on Obelisk Rd. You have clearly worked so hard for us and pinpointed exactly what we wanted. Ever since we first met you, you have impressed us with your knowledge, expertise and personal service. We feel very lucky to have found you and cannot thank you enough :-)
Received by Steph at Field Palmer Estate Agents in Woolston Southampton
Mr & Mrs A
Good morning Gill, (Field Palmer Lettings Agents - Southampton)
We would just like to pass on our appreciation for the fantastic service that we have received from Shelagh Tulip and her team.
We are first time landlords and as you can imagine it's been quite a learning curve !
Shelagh has been an excellent advisor throughout and both she and her colleagues have offered us a faultless professional service.
We look forward to a long and mutually successful relationship with Field Palmer Lettings Agents
Gill & Nic
To Jodie, Giles, and anyone else who helped... (Field Palmer Bitterne Office)
Many thanks to you all. I was always kept informed and really appreciated your excellent service.
My sense of humour was retained almost to the end
Beth & family x
To all at Field Palmer (Bitterne Southampton)
Thank you for making things so easy
Special thanx to Giles for keeping us informed
From Tim, Tracy, Bex & Nick xx
Afternoon Hannah (Field Palmer Estate Agents Shirley Branch)
Vanessa and I would like to say thank you for your help in the purchase of our newly acquired flat.
We picked up our keys yesterday and all seems to be in order.
Took our agent in today to get the ball rolling to find a tenant ,he also was impressed with build quality and finish.
So thanks once again for your assistance.
All the best for your future.
Chris and Vanessa
Dear Field Palmer (Shirley)
I was extremely pleased with the service. I am actually Mr J's daughter, I acted for him during the process as he is a stroke victim. Both Dawn and Karen were very understanding of this and gave me more time to explain things to my Dad. This put him at ease and made him more prepared for any questions they had to ask him the next time we were in contact with them. The staff were extremely friendly and I would definitely recommend you to family and friends, thank you very much.
Mr J's daughter
Dear Giles & Team at Field Palmer (Bitterne)
Many thanks for all your hard work, dedication & professionalism given throughout the sale of 'Little Lances Lodge'
Hi Chloe (Field Palmer Estate Agents Shirley Branch)
Thank you personally for all your help we will certainly be coming to Field Palmer in the future and it's all thanks to you. Hope they look after you hee hee, Hope to speak in the not to distant future!
To Giles and his team (Bitterne)
Thank you for not only finding buyers for our home, but also all the support and assistance in ensuring that both ends of the chain were able to progress. Everyone has been so helpful. Once again very many thanks
Mr J & Mrs L T
Dear Stephanie, (Bitterne Office)
Wanted to say thank you for your work in selling my house. You said you could sell it and within 24 hours you had our buyers.
It was a longer process than I guess we expected but the end result was they bought it at our asking price.
Delighted as it's come at just the right time as the money is running out!
You have been a pleasure to deal with, wish you well for the future.
Thank you again,
Paul, El and Lóa. X
To The Top Team!
To Steph & all the team in Bitterne,
Thanks for all your help with both sales.
Mr P & Mrs L C
Can I thank you and your team for the successful sale and finalisation of my Mother's bungalow.
It certainly is a major relief to have sold it without carrying out any refurbishment.
Everything seems to have been finalised between the legal parties and I understand the new owners are well into their own plans for the refurbishment.
Very best regards and well done.
Mr K W
Dear Brian, on behalf of all in our family, thankyou and all involved with the satisfactory completion of the sale. It has been a pleasure dealing with you all.
Mr D S
This is just a line to thank you so much for all your help and for understanding my nervousness in connection with the sell of my bungalow. With your interest it all went so smoothly and certainly eased the trauma of moving.
Mrs J C
Thank you for all your help Jodie, you have been by far the most pro active estate agent I have approached.
Thank you so much for all your help with buying our new home. It was great knowing someone was trying to help us and keep things moving. Thank you.
Mr and Mrs J
To Steph, we would just like to say a massive thank you for everything you have done for us. Thank you for sticking with us and for always giving 110% in everything. We are so happy to have bought with Field Palmer and made our experience a lot easier than most. You have been great and we will forever be grateful for everything you have done for us. If you ever leave Field Palmer, be sure to let us know as I'm sure we will follow when looking for another dream!
A big thank you for guiding me through the sale of my home... especially Stephanie for securing me a good price and Giles for his endless patience and professionalism.
You have sold two flats for me this year with efficiency and great customer care and when I sell again I will definitely come back to Field Palmer Shirley.
Mr W B
I have moved many times in the past but Field Palmer are definitely the best agent we have dealt with and I will be recommending you to friends and relatives!
Mrs H H
To all at Field Palmer. Thank you so very much for all your help and advice with our move. You've been fantastic!!
Ms E J
Dear Stephanie. Just to say thank you for helping us whilst we were trying to find our home. Even though we didn't end up buying through you, you still helped us out. To you it was a phone call but to us it's helped us move a lot quicker, which is priceless. You are a credit to yourself and to Field Palmer. Once again, thank you.
Mr and Mrs D