Information for prospective tenants

All the information you need to know about applying for a tenancy and your responsibilities as a tenant.

Deposits, referencing and default charges

A clear and concise overview of what you’ll need to pay at the start of your tenancy.

References will be required from the current employer, previous landlord(s) and possibly a bank. Also, a character reference and credit check will be obtained. Guarantors maybe required in certain circumstances.

A holding deposit equivalent to one weeks rent will be held and can be retained should the applicant fail the Right to Rent check, provide false or misleading information that would affect the Landlord’s decision. you withdraw from the tenancy, or you fail to take all reasonable steps to enter into a tenancy agreement.

A deposit equivalent to 5 weeks rent is payable prior to commencing the tenancy. The deposit is refundable at the end of the tenancy less any charges for damages or breach of contract. Where we hold the deposit, it is as stakeholder and in accordance with the terms detailed in the Tenancy Agreement.

Default charges:

Unpaid Rent Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid. This will not become due until the rent is more than 14 days in arrears.

Change of sharer A £50 (inc VAT) or any reasonable costs (if greater) charge on each occasion you request a replacement tenant. To contribute to the costs of obtaining the Landlords permission, referencing, Right-to-Rent checks, deposit registration, and preparing and executing the replacement agreement.

Lost Keys or other Security Devices You will be liable for the actual cost of replacing any lost key(s) or other security device(s). If as a result of the loss, locks also needing to be replaced, the actual costs of carrying out the replacement, replacement lock and keys for the Tenant, Landlord and any other persons requiring keys will be charged to you. If the work is required out of office hours an additional charge of £15 per hour (inc VAT) will be payable.

Variation of Contract at the Tenant's Request If you request a change to the terms of your Tenancy after it has commenced a £50 (inc VAT) per agreed variation will be payable. This is to cover the costs associated with obtaining the Landlords instructions, preparing the document and its execution.




When to pay your rent and what to do about overpaid or late rent

The rent is payable monthly in advance by Standing Order mandate. Field Palmer will ask you to complete a standing order mandate which will be posted to the bank for processing.

Any overpaid rent received will be refunded subject to a £30.00 including VAT administration charge.

Conditions of tenancy

Some of the standards that landords will expect of their tenants

  1. Due to social reasons the Landlords may request that no pets may be kept at the property. In the event permission is granted we reserve the right to increase the deposit held, and may wish to add a clause in the contract stating that the carpets must be professionally cleaned/treated after vacating.
  2. Landlords may also request that tenants are non-smokers, and any cleaning required to the property at the end of the tenancy due to smoke damage may be reclaimed from the deposit.
  3. The tenant on commencement of the lease will be responsible for the payment of utilities i.e. Council Tax, Water Rates, Gas and Electricity.
  4. The insurance of the building and the Landlords contents is the responsibility of the Landlord, however tenants may wish to protect themselves against accidental damage/loss to the Landlords belongings, as well as their own private belongings.

Extending or terminating your tenancy

What happens when you renew your contract or come to the end of your tenancy

  1. On vacating the property there will be a final inspection to ensure the property is left in a clean and tidy condition as it was on the commencement of the lease.
  2. We must inform you that should you wish to terminate the tenancy early and the Landlord agrees, you will be responsible for paying the Landlord’s reasonable set up fees in securing a new tenant and the rent until a new tenancy begins or to the end of your agreement, whichever is the sooner.
  3. Any disputes or complaints will be referred to The Property Ombudsman and if you are dissatisfied with our services you should address your complaint to them at Milford House, 43-55 Milford Street, Salisbury SP1 2BP or telephone 01722 333306, or email

For assistance with contents insurance, we partner with Hazeltoon Mountford (Chartered Insurance Brokers), for which we receive a referral fee. For more information please contact your local branch.

About Field Palmer

We are an independent estate agents and surveyors with a network of offices across Hampshire.

Our Offices


023 8042 2600


023 8078 0787


023 8039 3255

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023 8071 0402

Block & Estate Management:

023 8023 7577

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